Cancellation Policy

1. Introduction

facilify strives to provide excellent service and customer satisfaction. This Cancellation Policy outlines the terms and conditions under which you may cancel your subscription to our services.

2. Cancellation by User

2.1 Subscription Services

You may cancel your subscription at any time. To cancel your subscription, please follow these steps:

  • Log into one of our apps
  • Navigate to the „Account“
  • Open the „Manage Subscription“ page at stripe
  • Cancel plans according to your needs

2.2 Effective Date of Cancellation

Your cancellation will take effect at the end of your current billing period. You will continue to have access to the services until the end of the billing period, and no refunds will be provided for any remaining days in the billing period.

3. Refunds

3.1 General Policy

All subscription fees are non-refundable. We do not provide refunds or credits for any partial subscription periods or unused services.

3.2 Exceptions

In certain circumstances, we may provide a refund or credit at our sole discretion. These exceptions may include:

  • Billing errors: If you believe there has been a billing error, please contact our customer support team at [email protected] within 30 days of the charge for assistance.
  • Service interruptions: If our services were unavailable for an extended period due to technical issues on our end, you may be eligible for a pro-rated refund.

4. Termination by Facilify (represented by Vitale Arbeitskultur Natalie Golob-Heidenstecker & Sven Latzel GbR)

We reserve the right to terminate your subscription or access to our services at any time, with or without cause, and with or without notice. If we terminate your subscription without cause, we will provide a pro-rated refund for any remaining days in the billing period.

5. Changes to the Cancellation Policy

We may update this Cancellation Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Cancellation Policy.

6. Contact Information

If you have any questions about this Cancellation Policy or need assistance with your subscription, please contact us at:

Vitale Arbeitskultur Natalie Golob-Heidenstecker & Sven Latzel GbR
Schoppershofstr. 39
90489 Nürnberg

Email: [email protected]
Phone: +49 911 3665852